Paris has launched an initiative to make life more welcoming for the 29 million tourists that visit the city each year.
To counter the image that Parisians are unfriendly and unhelpful the regional tourist board has published a guide called “Do you speak touriste” to be distributed to hotels, shops, taxis and tourist centres.
The guide includes good advice about cultural differences and spending habits as well as useful phrases in eight languages, including Chinese and Japanese.
Paris is also battling with pickpockets, and in April the Louvre had to close for a day because of a protest by staff over increasing dangers from pickpockets who target both staff and visitors.
About one in ten jobs in the Paris region is employed in the tourist industry.